Client Service Specialist (ATL)

The Client Service Specialist role is a training and development position for progressing into the Relationship Manager role.  The CSS works closely with RMs to service clients. They will have a broad knowledge of process and procedures. 

Essential Functions

  • Assist RM in handling client requests in a professional and timely manner. 
    • Processing requests for distribution of funds 
    • Preparing any necessary paperwork for RM review 
    • Communicate with custodians regarding issues 
  • Prepare necessary paperwork for client account maintenance. 
    • Address change 
    • Beneficiary / Registration changes 
    • Establish standing instructions for money movement 
  • Ensure proper procedures are followed in order to maintain compliance 
    • Maintain knowledge of current policy and procedure for BW 
    • Maintain knowledge of current policy with our custodians 
  • Engage with other teams across the firm to serve the client 
  • Handle various other service related items in a timely manner 
  • Maintain data and notes in CRM 
  • Scan all required documents into LaserFiche for archiving 

Competencies

Onboarding 

  • Prepare & Save Contract Documents
  • Prepare Application(s)
  • Prepare Money Movement Forms
  • Prepare TOA(s)
  • Prepare E Consent
  • Prepare CPA Authorization
  • Upload to BW Vault; Custodial Site for E Sig; Mail, Overnight
  • Laserfiche
  • Add New Accounts to CRM
  • Qualify Leads to Accounts
  • Input Household Data; Service Offerings; BW#; Address
  • Input Primary/ Secondary Contact Info (DOB, SSN; Email Address
  • Use of Technology for paperwork when available 

Maintenance / Service Requests

  • Review custodial alerts
  • Review Emails for action items
  • Check Advisor View for transaction history
  • Check status pending service requests
  • Monitor and notify RM of status/completed requests
  • Beneficiary updates
  • Address changes
  • Portfolio updates
  • RMD distributions
  • IPS updates 
  • Opening additional accounts for existing clients 
  • Document all action taken on clients: note phone call, completed tasks
  • Charitable contributions
  • Charitable gifting 
  • PAL requests 
  • 529 applications 
  • TOD updates 

Money Movement Requests
*all with oversight from RM

  • Wire set up
  • EFTs
  • Journals
  • Check Request
  • Incoming / Outgoing TOAs
  • Track Cost Basis
  • Check Deposits 
  • Miscellaneous
  • Participate in department projects
  • Attend Team Meetings 
  • Attend Staff Events 

Supervisory responsibilities

N/A

Physical demands

  • Sitting for long periods of time.  

Travel required

  • Occasional travel for client meetings
  • Occasional travel to other offices

Required education and experience

  • 5+ years previous investment advisor or brokerage sales assistant experience required

Preferred education and experience

  • Ability to efficiently manage time and capacity while in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • A high level of multi-tasking and attention to detail
  • Enjoys problem solving and researching account-related issues 

Additional eligibility requirements

None

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Brightworth is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.